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Service Plus
Service Plus is a premium service which allows you to return unwanted items to us anytime within 12 months of purchase, for whatever reason. We will even collect the items free of charge. Just call 0844 546 6000 to arrange your free collection and full credit.* Service Plus is included on your order and a small nominal sum will be added to your invoice.
If you would prefer to just receive our basic returns service, please tick this box.
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**If you are returning unwanted items between 3 and 12 months since your order, that are not in a resaleable condition, we reserve the right to charge a minimum restocking fee of £15 or 20% of the item’s selling price. Service Plus also allows you to return those products excluded from our standard policy such as laptops, selected business machines and software (provided they are unopened and unused only), however please note these must be returned within 7 days. Food and drink, made-to-order and personalised items are non-returnable at any time.
Delivery Charge
Delivery to the UK mainland is free of charge on all orders of £30 (ex VAT) and above. Orders between £5 and £29.99 (ex VAT) will incur a small charge of £2.90 and for orders of £4.99 (ex VAT) or below a £3.95 delivery charge will be applied. Delivery is free of charge on orders of £120 (ex VAT) and above from Northern Ireland and offshore islands. Orders below this value will incur a delivery charge of £15. All orders from the Channel Islands will incur a delivery charge of £48. Additional delivery charges may apply to certain areas or depending on the size of your order. If this is the case, you will be advised at the time of order.
Because we know how important it is to get the supplies you need, we aim (but do not guarantee) to deliver all orders the next working day, although certain items such as furniture and deliveries to remote locations may take longer. Orders received by us before 5pm are normally delivered the next working day between the hours of 7.00am to 6.00pm. If you would prefer delivery on a different working day, then please tell us in the ‘comments’ box on the delivery details page of the checkout when placing your order. Please note we cannot deliver to PO Boxes or BFPO addresses.
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